Global trends, local impact, and the bold ideas reshaping retail
As the pace of retail transformation accelerates, those in the know aren’t just reacting—they’re leading. If you’re a retail property professional navigating the next era of retail, there’s one session you simply can’t miss.
Join us at RECON // Retail Conference on Wednesday 13 November for a keynote that promises to deliver big ideas, fresh perspectives, and global inspiration.
We’re thrilled to welcome Reid Nakou, Chief Experience Officer and Head of Design at The General Store, to the main stage.
The Future of Retail – Insights from Around the World
With a sharp eye for what’s next and a passion for unlocking value through experience design, Reid will take us on a global tour of the world’s most creative and disruptive retailers. Drawing on first-hand insights from the 2025 World Retail Congress, Reid will share the macroeconomic trends and growth drivers shaping retail strategy today—and tomorrow.
From Seoul to Stockholm, Reid and his team at The General Store have been curating a list of the Top 10 Coolest Retailers in the World. In this session, you’ll discover:
- The boundary-pushing brands rewriting the retail rulebook
- How customer experience and spatial design are being used to build loyalty and drive revenue
- The trends shaping the next generation of physical retail environments
What’s in it for Property Professionals?
This isn’t just a session for retailers, it’s a goldmine for property owners, developers, and asset managers looking to stay one step ahead. Reid understands the symbiotic relationship between tenant and landlord, brand and space. He’ll share how world-class design thinking is being used to elevate precincts, reimagine tenancy mixes, and deliver compelling customer journeys that boost performance across the board.
Expect a rare peek into Reid’s design playbook, including real-world case studies from Australia and New Zealand, with a spotlight on how innovation is being brought to life in local projects. If you’ve ever wondered what “best in class” looks like in our part of the world, this is your chance to find out.
Be There for Retail’s Next Chapter
With clients including Rebel Sport, Briscoe’s Group, Endeavour Group, Vicinity Centres, and Sydney Airport, Reid brings deep cross-sector knowledge and a proven track record of creating places that people love—and that perform.
This session will challenge you to think beyond footfall and floorplans. It’s about the future of experience-driven retail, and how property professionals can play a pivotal role in shaping it.
Whether you’re focused on leasing strategy, asset enhancement, or customer experience, Reid’s keynote will give you the clarity and inspiration to lead with confidence.
Early bird registration ends 8 September — don’t miss out!
- Members: $549 early bird / $635 standard
- Non-members: $799 early bird / $920 standard
👉 Register now and save!
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