Helpful How To’s

Account Management

To log in to your account via our website, follow these steps:

  1. Click the “Log In” button located at the top right corner of the Property Council website homepage.
  2. Enter your email address and password.
  3. Click “Log In” to access your account.

If you’ve forgotten your password, click “Forgot Password” on the login page and follow the instructions to create a new password.

  1. Click “Log In” from the top menu bar of the Property Council website homepage, then select “Forgot Password”. This will take you to the Lost Password page.
  2. Enter your email address in the field provided.
  3. Check your email for a password reset link.
  4. Click the link and enter your new password, then confirm it.

You’re all set! Your password has been reset. Go ahead and log in.

  1. Click the “Log In” button located at the top right corner of the Property Council website homepage, then select “Sign Up”. This will take you to a sign-up form.
  2. Enter your details in the fields provided.
  3. If you are joining as part of a company that already holds a membership, please ensure you enter the correct company name and use your work email address during the sign-up process. Your email address needs to match your organisations email domain to be verified.
  4. Click “Submit” to complete your account setup.

Once completed, you can log in any time using your email address and password.

If you’ve signed up under an existing member company, your account will go through an approval process to confirm your link to the company’s membership. Please use your work email address when creating your account as we verify accounts using your organisations email domain.

You will not have access to member benefits or discounts until this internal verification is complete.

Once approved, you will receive a welcome email with confirmation of your membership access and further information on how to make the most of your benefits.

For help creating an account or checking the status of your approval, contact us.

  1. Log in to your account via the Property Council website homepage and click on “My Dashboard” under “My Account” to manage your profile.
  2. Select “Account Details” from the left–hand menu bar. From here you can update your personal information and/or change your password.
  3. Click “Submit” to apply changes.
  4.  
  1. In your dashboard, select “Email Preferences” from the left-hand menu bar.
  2. Enter your first and last name, and the email address associated with your account. Check the boxes to select the communications you wish to receive, unchecking the box will opt you out of receiving that mailing.
  3. Click the ”Save” button at the bottom of the form for the change to be applied.

If you are having difficulty viewing a certain part of the website, or getting your password to update, please troubleshoot as follows:

  • Try using Chrome, Edge or Safari web browsers rather than Internet Explorer.
  • Ensure any new password is at least 12 characters long and is a combination of numbers, letters, and symbols. 

Email Management

In order to guarantee you receive the full benefits of Property Council membership, we encourage you to save our domain (@propertynz.co.nz) as a safe sender.

  1. Sign in to Outlook Web App. For help, see Getting started in Outlook Web App.
  2. At the top of the page, select Settings > Mail.
  3. Under Options, select Block or allow.
  4. To add an entry to Safe senders and recipients, enter the email address or domain that you want to mark as safe in the Enter a sender or domain here text box, and then press Enter or select the Add icon (+) next to the text box.
    – To mark all email from addresses that end in propertynz.co.nz as safe, enter propertynz.co.nz in the text box.
    – To mark a specific person as safe, enter that person’s full email address. For example, to mark all messages from yourvoice@propertynz.co.nz as safe, enter yourvoice@propertynz.co.nz in the text box.
  5. (Optional) Select the Trust email from my contacts check box to treat email from any address in your contacts folders as safe.
  6. Select Save to save your changes.

For further instructions on how to save a sender as safe in other email software clients such as Gmail, click here.

Please watch the short video below to learn how to unsubscribe from one or more of Property Council’s mailing lists.

Event Registration

If you have registered for an event in error, please contact enquiries@propertynz.co.nz within 24 hours with the event name and invoice number, so we can cancel the registration.

Should you no longer be able to attend an event, we invite you to reassign your ticket to a colleague or friend by contacting the relevant event manager with the details of the new attendee.

If you are unable to arrange a replacement, a full refund will be made provided notification is received in writing at least:

  • 14 days before the event for regional events
  • 14 days before the course for DevelopU courses
  • One month before the event for national events (The Property Conference, Residential Development Summit, Retail Conference and the Property Industry Awards).

After this date, no refunds are available.

If, for reasons beyond the control of Property Council New Zealand, the event is cancelled, the registration fee will be refunded after deduction of expenses already incurred.

Invoicing and Payment

  1. Log in and click on My Account > My Dashboard.
  2. Select “Orders” from the left–hand menu bar. From here you can view all paid or unpaid invoices related to your account or email these to yourself for download.
  1. Log in and click on My Account>My Dashboard.
  2. Select “Payment Methods” from the left–hand menu bar. From here, you can edit your saved payment methods.
  3. Select “Addresses” from the left–hand menu bar. From here, you can edit your billing address.
  4. Click “Save” to apply changes.

If you have an issue with your payment or billing information, please get in touch with us at accounts@propertynz.co.nz. 

We're here to help

If there’s something else you want to know or a question you want answered, please get in touch so we can continue to add to this page of FAQs and helpful how to’s.