Retail Conference

Join us for Retail Conference 2019


The Customer Experience (CX) is redefining retail; taking brands from traditional advertising, endorsements and “shouting” at consumers, to thinking of their customers as people and seizing the opportunity to excite and delight shoppers at every touchpoint. Thanks to new technologies and the rise of ‘big data’, retailers have the tools to truly service their customers, anticipating their every need, often before they know they need it.

Hosted by Property Council on behalf of the New Zealand Council of Retail Property, Retail Conference 2019 will explore the Customer Experience Movement; why CX needs to be ingrained in your brand’s DNA, how you can deliver on what your consumers value and how to transform your customer journey to ensure the right mix of efficiency and ease while maintaining a brand personality that people want to engage with.

Designed specifically for those who own or manage retail property in New Zealand, the conference provides a mix of national and international examples and perspectives from top industry players.

We'll see you there!


Click below to see the latest line up.

2018 was a smash hit

Retail Conference 2018 was epic; from Ken Hughes' orange pants to his incredible insights into the future of retail, the day was action-packed with interesting, informative and entertaining speakers.

To re-live all the highlights, programme and photos from last year, please click here.

To view the full album, please visit our Facebook page.

Contact | Lauren Hunter

To discuss opportunities to support, speak or partner with Retail Conference 2019, please contact Lauren Hunter.

Lauren is National Events Manager at Property Council New Zealand, tasked with managing our large-scale annual events such as the Property Council New Zealand Rider Levett Bucknall Property Industry Awards, Annual National Conference, Residential Development Summit and Retail Conference. With over a decade of event experience, Lauren is an expert when it comes to professional education and planning one heck of a party.

Get in touch here or via 09 300 9589.